Clear terms.
Beautiful experiences.

Tickets

Tickets are valid only for the event date and ticket category shown on the booking confirmation. A booking is confirmed once payment has been successfully processed.

Tickets may not be duplicated, fraudulently reproduced or commercially resold without permission from the organiser.

Entry & Age Restrictions

Guests must present a valid ticket for entry. Certain experiences and alcohol service are restricted to guests aged 18 or older, and proof of age may be requested.

Guests must follow reasonable event, venue, security and safety rules. The organiser may refuse entry or remove a guest where necessary for safety, unlawful conduct or serious disruption.

Liquor Licence

The Bubbly & Arts Experience will operate under liquor license: KZNLA/ETH/01/0411140362

What's Included

Your ticket includes only the benefits listed for your selected ticket category at the time of purchase. Additional food, drinks, merchandise and activities are charged separately unless specifically stated as included.

Programme Changes

The event programme, participating brands, artists, chefs, menus, activities and event layout may change. Reasonable changes to the programme do not automatically result in a refund, subject to applicable consumer law.

Weather

The event is planned to continue in varying weather conditions where it is safe to do so. Covered structures and other contingency arrangements may be used. If the event cannot safely proceed, the Cancellation & Refund Policy will apply.

Photography & Filming

Photography and filming may take place at the event for event coverage, media and promotional purposes. Guests who do not wish to participate in posed or close-up promotional content should advise the photographer or event team where reasonably practicable.

Food & Allergies

Guests with allergies or dietary requirements should check directly with the relevant food provider before consuming food. An allergen-free environment cannot be guaranteed unless specifically confirmed.

Personal Belongings & Safety

Guests remain responsible for their personal belongings and must comply with reasonable safety instructions. Nothing in these terms limits rights or liability that cannot lawfully be excluded under South African law.

Applicable Law

These terms are governed by the laws of the Republic of South Africa and do not limit any rights available to consumers under applicable South African law.

If You Cancel

You may request cancellation of an advance booking by contacting us in writing. A reasonable cancellation charge may apply in accordance with South African consumer law.

The amount may depend on how much notice is given, costs already incurred, the nature of the booking and whether the booking can reasonably be resold or reallocated.

Ticket Transfers

Where our ticketing system allows it, tickets may be transferred to another guest before the event, subject to reasonable verification requirements. Corporate Lounge bookings may substitute guests within their purchased allocation.

If We Cancel the Event

If the Bubbly & Arts Experience is cancelled in full and no replacement date is offered, ticket holders will receive the remedies required by applicable South African law.

If We Postpone the Event

If the event is postponed, tickets will ordinarily remain valid for the new date. Guests who cannot attend the new date may contact us regarding the cancellation or refund options available under applicable consumer law.

Weather

Rain or ordinary changes in weather do not automatically qualify for a refund where the event can safely continue. If severe weather makes it unsafe or impossible to proceed, we will communicate the applicable postponement, cancellation or refund arrangements.

Programme Changes

Changes to an individual artist, chef, brand, menu or activity do not automatically mean the event has been cancelled. Consumer remedies remain available where required by law.

No-Shows

Guests who do not attend and have not submitted a cancellation request will ordinarily not receive a refund, subject to applicable law.

Refund Requests

To request a cancellation or refund, email admin@jdgmarketing.co.za with your full name, booking reference, ticket type, event date and reason for the request. Approved refunds will be processed through the relevant payment provider.

Information We Collect

When you visit our website, contact us or purchase a ticket, we may collect information such as your name, email address, mobile number, company name, booking details, transaction information and website usage information.

How We Use Your Information

We may use your information to:

• Process and manage ticket purchases and bookings.
• Send booking confirmations and important event information.
• Respond to enquiries and provide customer support.
• Manage VIP and Corporate Lounge bookings.
• Prevent fraud and maintain appropriate business records.
• Improve our website and event experience.
• Send marketing communications where legally permitted.

Marketing

Where required, we will obtain appropriate consent before sending direct marketing. You may unsubscribe from marketing communications at any time. You will still receive essential messages relating to an existing booking.

Payments

Payments may be processed by third-party payment providers. Card details may be processed directly by those providers rather than stored by Bubbly & Arts Experience.

Cookies

Our website may use cookies and analytics tools to operate the site, understand website usage and improve the customer experience. Where required, visitors will be given choices concerning non-essential cookies.

Security & Retention

We take reasonable steps to protect personal information and keep it only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Your Rights

Subject to applicable law, you may ask to access or correct your personal information, object to certain processing, withdraw consent where applicable, request deletion where legally appropriate, or unsubscribe from marketing.

Contact

For privacy or personal-information enquiries, contact Bubbly & Arts Experience, operated by JDG Marketing (registration number 2001/050 879/23), at admin@jdgmarketing.co.za.